There are various reasons our clients require IT helpdesk support, whether due to increased user traffic during demanding times, or full-service assistance that offers a complete suite of outsourced IT solutions. Our helpdesk capabilities are beneficial for those looking to streamline their reporting processes whilst utilising flexible support options according to their current and future workflow states.

Cimerway S.A predominantly consults with small and medium-sized businesses, which has granted us insight into the challenges that face start-ups and those looking to grow their business and its infrastructure. We have a nuanced understanding of tailoring solutions to support varying budgets and support needs.

When employees work within an environment that offers solid and easily accessed technological and system support, their trust, and efficiency is greatly improved. It has been estimated that individual employees lacking in helpdesk support waste an average of 30 minutes on issue resolution due to a lack of defined reporting protocols. A single support desk not only offers efficiency and clear reporting avenues, it ensures issue resolution can be guaranteed and workflows easily referenced using online ticketing software.

We use a team of nation-wide, fully qualified, and highly skilled IT support engineers for on-site issue resolution should remote response prove ineffective. Each of our engineers follow robust issue resolution procedures and produce a clear scope of work and completion report at the end of each job.